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terms & conditions

Terms of Sales:

1)  E – Tickets:

If you purchase tickets, you will have your tickets delivered to you by way of E-ticket. You will need to print the E-ticket and bring the printed copy with you to present to a member of Tour Dubai staff at your preferred boarding point. Please note that Tour Dubai does not offer physical tickets via the Platforms.

Any Purchase, dispute or claim arasing out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

2)  E – Tickets Redemption:

If you have an E-ticket, you must bring the printed E-ticket along with the credit card used to make the purchase as proof of ID. You should present your E-ticket to a Tour Dubai uniformed member of staff, at the preferred boarding point. The member of staff will exchange the E-ticket for a valid ticket to travel. Tour Dubai reserves the right to refuse any E-tickets presented without the credit card used to make the purchase.

3)  Tickets to Travel:

You should keep your ticket safe as replacements will not be issued. You must show or purchase your ticket as you board. The ticket remains the property of Tour Dubai and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorised Tour Dubai official. You will not be permitted to use any Tour Dubai Service without a valid ticket for the entire journey that you wish to make.

4)  Ticket Validity:

The ticket entitles you to use all Tour Dubai Services during operational hours for the period of time stated on your ticket commencing at the time you first board the Service.

The service will not be provided to any of the OFAC(sanctioned) countries in accordance with the law of UAE.

5)  Lost Tickets:

You must keep your ticket safe. If you are found travelling without a valid ticket, you will be charged the full ticket price for a replacement ticket.

6)  Pricing and Promotional Offers:

Prices relating to the Services can be found on the relevant pricing page of the Platforms. All prices are inclusive of applicable local taxes. Tour Dubai reserves the right to alter the prices of any Services immediately and without notice.

Tour Dubai may from time to time offer discounts or promotional offers, with or without a discount or promotional code. Discounts with codes are usually only valid for one transaction and, once the code is used, it will be deactivated and will no longer be valid. Tour Dubai does not bear any responsibility or liability for discounts or promotional offers published on external websites, and reserves the right to withdraw any discounts and promotional offers at any time without notice.

Please not that in accordance with UAE law we will be charging 5% VAT on any services provided after January 01,2018 regardless of the date the services were booked! Please do not hesitate to contact us any time should you require any clarification!

7)  Refund & Cancellation Policy:

In the event that Tour Dubai is unable to provide a Service throughout the period of the validity of your ticket through circumstances within its control, you shall be entitled to a full or partial refund of the price of your ticket. Any application for a refund must be made in writing to [email protected]. Please scan and attach your ticket to your email. However, Tour Dubai shall not be in breach of these terms and conditions, nor shall it be liable, for delay in performing, or failure to perform, any of the Services if such delay or failure results from events, circumstances or causes beyond its reasonable control.

The cancellation and modification policy of your reservation was provided to you at the time of your booking. Modifications of a confirmed booking will be treated as an entirely new reservation. Name changes are not permitted at any time. No refund is issued for any cancellations made after the confirmation of a booking Tour Dubai Group is not responsible for any wrong data provided by the customer and the subsequent consequences and charges there off. Refunds will be done only through the original Mode of Payment.

8)  Accident or Loss:

Please take care of all personal property. Tour Dubai will not be liable for any loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Tour Dubai, in which case its liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.

9)  Ticket Agents:

Where a ticket is purchased from one of Tour Dubai’s ticket agents, any query regarding the ticket purchase or refund request must be referred to the ticket agent who sold the ticket.

10)  Images:

You hereby acknowledge that Tour Dubai may take photographs on board any of the Services and you consent, for the purposes of the Data Protection Act 1998 and any other relevant legislation, law or regulation, to any such photographs which include images of you being used in Tour Dubai’s marketing and promotional materials, including on the Platforms. Tour Dubai will endeavour not to use photographs in which a single individual is present and prominently featured without obtaining that individual’s consent. Any images contained on the Platforms are for illustrative purposes only.

11)  Customer Conduct:

Tour Dubai may at its discretion require any person to alight from a Service if it deems his/her conduct offensive or a nuisance to other passengers, or if behaving in such a way as to constitute a risk to his/her safety or to the safety of other passengers, and Tour Dubai shall have no further liability in this regard.

12)  Feedback:

If you have any feedback on the Services or the Platforms, please email: [email protected]

Terms of Use:

1)  Changes to the Platforms:

Tour Dubai reserves the right, at its discretion, to change, modify, add to, or remove portions of these terms and conditions at any time and to restrict access to any areas of the Platforms at any time, without notice or liability. Tour Dubai suggests that you check these terms and conditions periodically for changes. If you use the Platforms after changes are posted to this section, you accept the changed terms and conditions.

2)  Liability:

By using any of the Platforms, you acknowledge and agree that the use of the Platforms is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall Tour Dubai be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use, any of the Platforms or any material linked to any of the Platforms (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if Tour Dubai has been advised of the possibility of such damage. In addition, no liability can be accepted by Tour Dubai in respect of any changes made to the content of any of the Platforms by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law. Any software which is downloadable from any of the Platforms is downloaded at your own risk. Nothing in these terms and conditions affects your statutory rights. Nothing in these terms and conditions excludes Tour Dubai’s liability for:

  • Death or personal injury arising from Tour Dubai’s negligence;
  • Fraud or fraudulent misrepresentation;
  • Any other loss or damage which cannot be excluded or limited under applicable law.
3)  Platform Availability:

To the extent permitted by applicable law, Tour Dubai does not warrant that any of the Platforms will be available at any time or that your access to any of the Platforms will be uninterrupted, timely, error free or free from viruses or other harmful components. If any of the Platforms are unavailable, please report this by e-mailing [email protected] and Tour Dubai will attempt to correct the fault as soon as Tour Dubai reasonably can. You are responsible for obtaining and maintaining all equipment, services, and other materials that you need to access this website and for ensuring that you have adequate anti-virus protection installed on the equipment used to access this website.

4)  Intellectual Property:

Unless otherwise stated, all intellectual property in the Platforms and all rights in any information which appears in any of the Platforms (including the screen displays, the content, the text, graphics and look and feel of any of the Platforms) belongs to Tour Dubai or its licensors.

All trademarks, service marks, company names or logos are the property of their respective holders. Any use by you of these marks, names and logos may constitute an infringement of the holders’ rights. Tour Dubai does not warrant that the Platforms do not infringe any intellectual property rights of third parties. Your use of any intellectual property displayed on or relating to the Platforms, except as provided in these terms and conditions, is strictly prohibited. Tour Dubai will aggressively enforce its intellectual property rights to the fullest extent of the law. Nothing relating to the Platforms should be construed as granting any licence or right in or to any trademarks, service marks or trade dress of Tour Dubai or any other intellectual property owned by any member of Tour Dubai group.

You may print off one copy, and may download extracts, of any page(s) from the Platforms for your personal use and you may draw the attention of others to content posted on the Platforms. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Tour Dubai’s status (and that of any identified contributors) as the authors of content on the Platforms must always be acknowledged. You must not use any part of the content on the Platforms for commercial purposes without obtaining a licence to do so from Tour Dubai or its licensors. If you print off, copy or download any part of the Platforms in breach of these terms of use, your right to use them will cease immediately and you must, at Tour Dubai’s option, return or destroy any copies of the materials you have made.

5)  Third Party Sites:

Tour Dubai is not responsible for the content of any other sites that are linked to or from any of the Platforms and Tour Dubai excludes all warranties and all liability for any loss or damage you incur as a result of your use of such sites. Tour Dubai assumes no responsibility for the content of websites linked on the Platforms. Such links should not be interpreted as an endorsement by Tour Dubai of those linked websites. Tour Dubai will not be liable for any loss or damage that may arise from your use of them.

6)  Acceptable Use:

You must not use any of the Platforms for any unlawful, improper or illegal purpose or activity. Furthermore, you must not use any of the Platforms in a way which causes or may cause:

  • Damage to the reputation of Tour Dubai;
  • Any of the Platforms, or the services offered through any of the Platforms, to be interrupted, damaged or impaired;
  • A virus or malicious code to be introduced into any part of any Platform;
  • Offence or detriment to any other person who uses any of the Platforms;
  • Tour Dubai, you or any other user of any of the Platforms to be in breach of any applicable law or regulation;
  • Detriment to any person who supplies services to Tour Dubai in connection with any of the Platforms.

You are prohibited from:

  • Modifying, translating, decomposing, decompiling, reverse engineering, disassembling or otherwise attempting to gain access to the source code of all or any part of any Platform;
  • Creating derivative works from any part of any Platform;
  • Copying any part of any Platform (including any related documentation) or making commercial use of, leasing, charging, selling, publishing, sub-licensing, distributing, assigning or otherwise transferring any part of any Platform.
7)  Uploading Content:

Whenever you make use of a feature that allows you to upload content to the Platforms, or to make contact with other users of the Platforms, you must comply with the content standards set out above in the “Acceptable Use” section. You warrant that any such contribution does comply with those standards, and you will be liable to Tour Dubai for any breach of that warranty. This means you will be responsible for any loss or damage Tour Dubai suffers as a result of your breach of warranty.

Any content you upload to the Platforms will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant Tour Dubai a limited licence to use, store and copy that content and to distribute and make it available to third parties. As such, you grant to Tour Dubai a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display your content in connection with the Services across different media, including the Platforms.

Tour Dubai also has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to this website constitutes a violation of their intellectual property rights, or of their right to privacy. Tour Dubai will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Platforms.

Tour Dubai has the right to remove any posting you make on the Platforms if, in its opinion, your post does not comply with the content standards set out above in the “Acceptable Use” section. The views expressed by other users on the Platforms do not represent Tour Dubai’s views or values. You are solely responsible for securing and backing up your content.

8)  Severability:

If any part of these terms and conditions is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms and conditions. These terms and conditions shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties’ intent. Any such invalid or unenforceable part or parts shall be severable from these terms and conditions, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.

9)  Priority of Laws:

In the event that any part of these terms and conditions at any time conflicts with the laws of a jurisdiction in which you use the Services or the Platforms, the laws of that jurisdiction shall prevail but only to the extent of such conflict.

10)  Assignment:

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

11)  Governing Law:

These terms and conditions are governed by the laws of UAE and you agree that the UAE courts shall have exclusive jurisdiction in any dispute.

Additional Terms And Conditions:

1)  Dhows:

All Traditional wooden dhows are permitted to cruise within the lagoon/creek only. It has two levels one is open level (non-airconditioned) and one is Air conditioned level. Smoking is allowed only in the upper deck. Maximum Capacity is strictly observed and followed. Client and their guests shall have access to only the Public areas, Access to Control, Equipment and private areas is prohibited.

2)  Crew/Staff:

In accordance with UAE regulations, the obligations and duties of our crew exclusively encompass the safe operation and maintenance of the vessel as well as the safety of its passengers. All staffs on board are well trained and competent to handle any emergency situations that may arise on board.

3)  Security & Safety:

Before cruising it is our standard procedure to check the conditions of the dhows before it sails or do its daily operations. We make sure that all safety equipment is in place and in good working conditions (life vests, fire extinguishers, first aid kits & etc.)

4)  Delivery/Confirmation Policy:

The user will be sent an email confirming and summarising all details related to the particular booking www.tour-dubai.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”. Multiple bookings may result in multiple postings to the cardholder’s monthly statement.

5)  Payment & Transaction Policy:

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of with the applicable laws of Dubai, UAE and subject to jurisdiction of the courts of UAE. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

  • The cardholder must retain a copy of transaction records.
  • All payments should be received upon confirmation of bookings.
6)  Accepted Cards:

The user can do the payment using the following cards.

Tour Dubai - The Premium Tour Operator in Dubai